Here are some of our frequently asked questions. If yours aren’t here then please do get in touch so we can help to answer them.
“I’d really like to discuss working with you, what should I do next?”
That’s great! We’d be really happy to have a call or video conference initial consultation where we can talk through your project requirements in more detail. Please call us on 024 7698 0700 or email hello@locococreative.co.uk to arrange a convenient time.
From this meeting we can share our creative brief document for you to complete and our supply of services agreement for you to review.
“How much will it cost?”
We don’t believe in off the shelf pricing. That’s because we don’t believe in off the shelf customers. Each of our clients comes to us with different needs and requirements and all at different stages of their brand journey. We cost each job individually so we don’t have standard prices that we work to.
We’re more than happy to have a chat with you about your project and then provide you with an estimate specifically for your needs. We can give you ideas of starting prices to make sure we’re in the right ball park but for everything else, our services are bespoke to your requirements and costed as such.
We are a VAT registered company so all of our estimated costs are supplied excluding VAT.
“What assurances can you give me that I’ll like the outcome?”
While design is a very subjective thing, we work hard to understand your needs, requirements, likes and dislikes right from the beginning of any project. We start with our creative brief document which gives you the opportunity to tell us all we need to know about your project. It’s here where we start to get a real sense of your business, your target market and your objectives. We like to get under the skin of every client. Without this understanding comes the chance for ambiguity and miscommunication.
With the creative brief agreed and in place, we refer back to it constantly throughout the project to make sure our designs and ideas are on track to meet your objectives. We also work through our tried and tested process giving you the chance to review and feedback at every stage of delivery. Working in this way means there are no nasty surprises at the end – just a well thought out and collaborative approach to the project that meets the desired outcome.
For peace of mind and to give our clients assurance we are insured for both public liability and professional indemnity.
“How will the project be invoiced?”
Depending on the kind of project we are working on for you, we invoice differently…
If working for you on a retainer agreement we will send our invoices to you on a weekly or monthly basis (as agreed in our supply of services agreement) in arrears, on completion of the Services and detailing all Services completed through timesheets.
On a project by project basis, we require 25% of the agreed estimated value of the project (or relevant PO) before we begin work, the rest payable upon completion. Please note that website projects require a 50% deposit before development can begin.
Projects with professionally printed elements where the total print cost is greater than the value of £1,000 will also require payment of 50% of the cost of the print in advance.
Unless otherwise agreed in writing, the terms of payment are strictly 14 days from date of invoice and payments may be made by electronic transfer.
“Who are you clients and what experience do you have?”
You can find out more about our experience and clients by looking at our case studies page. Here you will see an in depth view to some of our favourite projects which will give you an insight into what we produced and how we achieved the results. Our clients are broad ranging from well known national organisations like Apprenticeships and Bellway Homes to SMEs and start ups.
We have over 20 years experience, working on some of the world’s leading brands in our previous roles. Lococo Creative is now over 10 years old and we continue to grow and build long lasting client relationships with all manner of UK businesses.
“What is your typical project turnaround time?”
We understand there is always going to be instances where you need a job urgently, and we’re happy to help when these unexpected jobs pop up. We will always try our best to meet your deadlines and if we can’t, we’ll be honest about that. In order to be able to design something quickly for our clients we need to understand them first and this takes time.
One of our key priorities is to build great client relationships and we believe to do a job properly needs the correct amount of time allocating to it. Typically for a logo or brand identity design we estimate between 4-8 weeks (depending on the project). Smaller projects can be turned around within a week, like a flyer or business stationery. Each job is priced and scheduled individually.
Anything else?
Just ask!
To find out if we can help with your project and meet your deadlines please call us on 024 7698 0700 or email hello@locococreative.co.uk
Let's chat…
